The Ministry of Commerce and Industry (MoCI), in co-operation with Redington, dealer of Apple products in Qatar, announced the recall of Apple AirPods pro sold between November 2019 and 2020 due to a potential malfunction in active noise cancellation, which may lead to a crackling sound that increases in a loud environment.

The recall campaign comes within the framework of the MoCI’s continuous efforts to protect consumers and ensure that dealers follow up on products’ defects and repairs.
The MoCI said it will co-ordinate with the dealer to follow up on the maintenance and repair works and will communicate with customers to ensure that they carried out the necessary repairs.
The MoCI urged all customers to report any violations to its Consumer Protection and Anti-Commercial Fraud Department, which processes complaints, inquires and suggestions through the following channels: Call center: 16001, e-mail: [email protected], Twitter: @MOCIQATAR, Instagram: MOCIQATAR, MoCI mobile app for android and iOS: MOCIQATAR